Allkeyshop has compiled all the reviews and ratings for Kinguin from specialized websites like Trustpilot, reviews.io, sitejabber.com and put them on this page.
TrustPilot
65390
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386
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111
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34
Nederlandreview
5
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27
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5
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Us-reviews
26
About Kinguin, you have now all the user reviews concerning this merchant. You will be able to know at a glance if this seller is trustworthy. You can leave a review and rate this seller directly in the comments below.
Kinguin works hard to ensure you receive your key within 15 minutes of purchase. However, there are times when your key may take longer. You can check your Order Status in your account to keep track of your oders.
You can contact Kinguin support through the chat button in the bottom right or by creating a ticket. If you have a problem with a purchase, you should use the Report a problem button in your account. Try and avoid opening multiple tickets for the same issue.
No. Once your purchase has been completed and the key delivered, you will not be able to get a refund. Although by activating Kinguin Buyer Protection, you receive ticket priority, a 100% money-back guarantee on random games, and protection from fake keys.
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Decent marketplace. I got scammed twice, but compared to Eneba the support actually helped me out. Just 3 stars because i got scammed in the first place, not once but twice and sometimes i waited for up to 8 hours until my key was delivered to me. Also it took 11 and 13 days respectively to get my refund.
Hello,
We appreciate your feedback.
We are very sorry for the issues you experienced. We do our best to ensure that the products we deliver are fully functional. However, in the event that a product is found to be defective, we do everything we can to address the problem as quickly as possible.
If you have any questions, please contact our customer support department: https://kingu.in/ContactSupport
Sincerely,
Weronika
This was once a website i trusted, but this i the 2nd time i have purchased a bad product key and didn’t get a response back until opened a case with PayPal. I will never order anything from the Kinguin.com AGAIN. BEWARE KINGUIN.COM
Hello,
We are truly sorry to hear about your negative experience within our store.
It would seem that you did not provide us with the order number pertaining to the case in question.
Could you please provide us with the order number?
We are eagerly awaiting your response, and again, we apologize for any inconvenience caused.
Kind regards,
Weronika
Used to buy games from them religiously, now they have ridiculous fees on purchases and they are usually more expensive than other key sellers. Trustworthy of course but there are better options
Hello,
Thank you for your review. We are deeply sorry for the negative experience you had with us.
Please keep in mind we make every effort possible to keep the fees as low as possible, however, our abilities are limited in that regard.
In case of any doubts, we are here for you.
Kind regards,
Ania
Very bad experience.
Had to go create an intel account and go through an extensive survey asking me to provide private data in order to get access to the key.
At this stage my account was blocked.
Answer form Kinguin’ support “your key is Europe, pretty sure you’re not from Europe”.
I live in Switzerland. Center of Europe just not part of European union. Never had such experience with any other retailers.
Reminds me some old warez websites, just with the trojans missing.
Hello,
Thank you for your review.
We are deeply sorry to hear that you had a negative experience with our Support.
Please rest assured, that we wish to help you resolve your case as soon as possible. Could you please provide us with your order ID so we can invastigate?
We are looking forward to hearing back from you.
Kind regards,
Ania
Kinguin kicks penguin tooshoo. I love these gents.